Return Policy

General Terms

• Our return policy is intended to guarantee client pleasure while preserving the effectiveness of our services and excursions.
• Written requests for returns must be sent by email or through our customer support website.

Non-Refundable Services

• Refunds are not available for some services like trip insurance, visa fees, and non-refundable payments for certain lodging or transportation.

Change of Dates

• Date changes for reservations are contingent upon availability and may result in extra costs.
• Changes to the departure date must be requested at least 15 days in advance.

Partial Services

• A consumer will not receive a partial refund if they choose not to use any services during the vacation, such as missing an excursion.

Processing Time

• After the return request is approved, refunds will be executed within 14 business days.
• The same payment method that was used to make the reservation will be utilized to issue the refund.